Certificate IV Information Technology (Support)

BRIEF DESCRIPTION

Direct2 University 1st Year Admission Program provides you guaranteed admission to an Australian University. It is a short course with a combination of computer hardware, help desk support and professional development. This program provides the skills necessary for you to work in a variety of support roles within an organisation.

WHAT ARE THE LEARNING OUTCOMES?

This program is the perfect way to gain guaranteed entrance to a University in Australia. The program also provides you with skills and knowledge that comes with three internationally recognised industry certifications and a nationally recognised Certificate IV Information Technology � Technical Support.

THIS PROGRAM IS IDEAL FOR?

People who wish to gain entrance to a University in Australia for the 1st year. Unlike many other courses available, this program is of short duration, intense and practical in its approach; providing the perfect platform from which to launch your IT career.

YOU WILL NEED?

A logical mind which is indicated by your cognitive assessment, a passion for computers and a readiness to learn. No previous knowledge of IT is required to undertake this program.

PROGRAM COMMENCEMENT DATE

February March April May June

July August September November

We encourage you to apply 2 months before the commencement date to avoid any delays caused by immigration processing time. This is especially important if you are from a country in the categories of Australia Visa Assessment Level 3 and 4.

WHAT ARE THE CORE UNITS?

Network Administrator units plus

1 - Introduction to Operating Systems

Install, navigate and administer Microsoft operating systems. Partition drives, configure devices and backup/restore the registry.

2 - PC Assembly and Maintenance

Build a computer from scratch and understand the operation of all its components. Install external devices and configure the ports they connect to.

3 - Desktop Support and Windows XP (Microsoft Certified)

Understand the Windows XP/Vista operating system and provide support for its users. Support and troubleshoot various applications running on Windows XP, resolve issues with network connectivity, files, folders, printers and other hardware.

4 - PC Troubleshooting and Problem Solving

Learn the best techniques to troubleshoot and repair a faulty computer. Learn to quickly identify both hardware and software faults and network related faults. Understand error messages and use the built in repair tools.

5 - Networking Fundamentals

Introduction to networking with Windows XP, in a domain and peer-to-peer environment. Learn to configure TCP/IP and other network protocols. Make your own network cables and use various methods to test that they work.

6 - SS01 � Customer Service and SS02 - Personal Development

Develop communication and negotiation skills to deal with customers face to face and over the telephone. Understanding how to deal with difficult people and provide a satisfactory solution for all parties involved. Learn the latest in resum� writing, preparation, dress code, office etiquette and how to approach an interview.

CRISCO Code

AICT 0001

Duration

3 - 5 Months

Prerequisites

• English literacy IELTS 5.0 or equivalent
• Positive outlook
• Passion for Information Technology
• Recognition of prior learning (RPL) is available on application

Completed qualifications

• MCP (Microsoft Certified Professional)
• MCDST (Microsoft Certified Desktop Support)
• CompTIA A+ Certified Technician
• Certificate IV in IT – (Support) ICA40205

• Microsoft® Certified - Desktop Support Technician
• Microsoft® Certified - Professional

Career Paths

• Help Desk
• PC Support
• Customer Support
• Technical Support
• Systems Support
• Software Support